How Comcast & Century Link Lost My Business
Like many places, Tallahassee has one cable provider. This is, of course, the often reviled Comcast. For quite some time people had the choice of Comcast or nothing, but the rise of DISH TV provided some competition in the TV area. Century Link also recently entered the battle with PRISM and they have offered DSL for a while.
When I moved to my current house I was married and my wife had a deep and abiding love of TV, so we got Comcast cable. We also got a land line phone, since this was well before the days of the mobile phone. When broadband internet became available, I added that that via the only option in town: Comcast. My phone service went through various providers as this company bought or merged with that company, finally resulting in Century Link being the one sending me bills.
As the years passed, I noticed that the bills always went up, although the service provided was the same. Then I noticed that the bills started going up far more frequently, despite the fact that what I was paying for was the same. When my land line bill hit $45 for the basic service, that was that-I went with a mobile phone that provides unlimited data for $35 a month and set up Google Voice with a VOIP adapter (the OBI 100) so I could still have a home phone that worked (more or less) as a home phone.
For Comcast, the final brick that broke the camel’s back was when they started billing me $1.99/month for the digital adapters that had been “free” for the past three years. While I do understand charging for premium equipment, charging extra for what is needed to even use the service pushed me over the edge and that was it for cable TV. While I will miss a few shows that I cannot find (legally) online, most of what I used to watch is readily available online. For free. Most networks now have their own streaming shows, plus there is Hulu. I already had Amazon Prime and Netflix, so I don’t really miss the TV. I sort of miss CNN, but not really.
My situation got me thinking about more general matters, such as how companies can hurt themselves. In the case of Comcast and Century link, they face many problems, some of which are self-inflicted.
One obvious problem is that they increase the cost of their services relentlessly while not offering customers any greater value in return. While I get the need to deal with inflation, the increase in the bills seems to be rather out of proportion to inflation. For people like me who do not get regular cost-of-living pay increases, these increases are especially bad-the increasing bills are push towards a non-increasing salary. Not surprisingly, people do elect to cancel services.
It might be replied that these companies are only raising prices because they must-they have no choice in order to keep up with inflation and other cost increases. However, as my friend Ron always notes, when people cancel a service like cable, they are often offered better deals to stay. As Ron says, if they had offered him that deal before, he would not have cancelled. This sort of thing indicates that they can actually offer the services without such relentless increases but chose not to do so.
One point worth considering is that perhaps companies are following not a stupid strategy, but a clever one. Some years ago, I needed repairs done on my house and got some estimates. One contractor’s estimate was three times that of the others. Naturally, I went with a lower estimate. While the contractor’s approach might seem like a bad idea, it could actually be a good approach. After all, suppose that the contractor charges three times what other contractors do and only gets one third of the jobs they do. He actually comes out ahead, since he does a third of the work (in hours) for the same income. Perhaps Comcast and Century Link have the same approach: when they raise their prices, they lose customers. But, perhaps this is offset by the decrease in their operating costs. So, if Comcast loses X dollars because customers cancel due to bill increases, but the money they get from the increase paid by remaining customers and the lowered expenses from having fewer customers results in them making that X back (or better), then that was a smart move. Of course, they have to be careful to avoid losing too many customers and they probably have to worry a tiny bit about people saying bad things about them.
Another obvious problem is that companies like Comcast and Century Link that increase the cost of TV and phone service run the risk of losing out to alternatives. As I noted above, when my phone bill hit $45 a month, it made more sense for me to abandon Century Link and go with Google and Virgin Mobile. In the case of Comcast, I am still stuck with them as my ISP, but I can do without TV thanks to the internet. It was not so much that I just wanted to not pay anything-I was willing to pay a reasonable amount for cable TV and a land line. But, the relentless price increases convinced me to scrape off the leeches. If I am not unusual in having such a breaking point (at which doing without or finding alternatives beats paying a company), then companies like Comcast and Century Link will need to approach the future cautiously-they might price themselves right out of profits.
Feeding the Beast
As a runner who had friends at the Boston Marathon, I followed the news relating to the event with great interest and concern. Like many others, I was struck by the moral and critical defects in some of the coverage.
Not surprisingly, the New York Post led the way in terms of defective coverage. The Post started off by getting the death toll wrong and then proceeded to link a Saudi national to the bombing. The Post then topped it off by putting two innocent people on the cover with a heading (“bag men”) that clearly implied they were involved.
While other folks in the media did not reach the depths explored by the Post, the coverage of the event was widely marked with factual inaccuracies and unfounded speculation. While it is reasonable to forgive the folks in the media for not having all the facts when a story is evolving, it is also reasonable for the folks to use proper diligence and critical methods to assess the alleged facts before committing to them. It is also reasonable to expect the alleged professionals to be clear when they are just speculating and to restrain such speculation to its proper scope.
I do understand why the media folks often engage in speculation and hasty judgments. News is a for-profit business and they need to keep people watching the news so that they are watching the advertising between the stories. If a media person honestly reports that they do not have the facts and refuses to engage in unfounded speculation, then people will tend to turn to other media sources in the hopes of getting the facts. If these sources do not have the facts, they obviously need to choose between the ethical course of being clear about the lack of facts or engage in unfounded speculation and unwarranted judgments. Obviously, the speculation and judgments have a better chance of keeping the audience’s attention. After all, if one source reports that the suspects are not known and another claims that a Saudi national is a suspect, people will turn to the sources making the claim about the suspect-even if the claim is completely unfounded.
While this approach does make some sense from a business perspective, it can obviously be rather harmful. In the case of the two innocent people who appeared on the Post’s cover, they have to worry about being harassed or harmed by people who bought what the Post was selling. There is also the concern that such misleading reporting can impeded investigations by leading the public to think that the suspects have been found and hence there is no need to keep looking. There is also the ethical concern regarding making claims when a person knows that they are not properly grounded in evidence.
In addition to the defects, I was also struck by the volume of empty chatter, such as the repeated statements of the very obvious and the vague filler comments. I do get why they talking heads have to do this-they need to stay on the big story to keep people watching, but when they have no actual facts to report and run out of unfounded speculation, they still have time to fill. To fill this time, they typically take the easiest route-empty chatter. Sometimes, as I saw on CNN, they even run out of empty chatter-the image of John King standing with two people desperately checking their phones for something to say nicely exemplifies this situation.
While the media folks could do the obvious and switch to another story that involves actual facts, that creates the risk of losing the audience. Presumably CNN believed that showing people standing around would keep the audience better than going to another story. There is probably also the concern of backlash-that going to another story might create the impression that the media folks do not care enough about the big story to remain focused on it even when they have not a damn meaningful thing to say.
Opinion Over News
In my critical thinking class I teach a section on critical thinking and the news media. One of the points I focus on is the importance of distinguishing between someone presenting an opinionated perspective and someone engaged in actual reporting.
Obviously, any report is going to be colored by the perspective of the person presenting it, but there are clearly degrees and important distinctions. It would be an error to merely assume that all reporting or opinion giving are equal-that is, that everyone is just as bad as everyone else.
Interestingly enough, MSNBC is the leader in relying on the presentation of opinions over reporting, at least according to this study. While I try to avoid watching MSNBC, the study is consistent with my own experiences with the network and there seems to be little reason to doubt this. Naturally, one can easily check on this matter by enduring a marathon watching session of the station. Apparently 85% of MSNBC’s airtime is composed of the presentation of opinions.
While MSNBC leads the way in opinion over news, FOX and CNN have also cut back on actual news reporting. Fox News is mostly (55% opinion). CNN is still mostly news.
One obvious reason for the dominance of opinion is that chatter tends to be cheaper than investigative journalism. Since news is a business and the business of business is making money, it is hardly surprising that the news corporations have slashed back their reporting budgets. Since they still have hours to fill, opinion segments provide the media equivalent of pink slime-a cheap filler product.
A second reason for the dominance of opinion is that such material can be more entertaining than the news-in many ways, the pundits at Fox and MSNBC (and to a lesser extent CNN) are putting on news theater that aims more at entertaining than educating. This, obviously enough, ties back into the idea that the business of the news corporations is to make money.
A third reason is that Fox and MSNBC are strongly linked to political agendas. Fox is, obviously enough, very closely tied with the Republican party. While MSNBC seems to be less formally linked to the Democrats, this could be chalked up to the nature of the Democratic party rather than a lack of desire to have such a relationship. As might be imagined, objectively reporting on the facts generally does not do much to advance a specific agenda. In contrast, opinion segments are tailor-made to do just that.
This dominance of opinion should be of concern for those who wish to be well informed rather than well propagandized. As might be suspected, I would suggest avoiding MSNBC-something I have done for years.
Mental Illness, Violence & Liberty
The mass murder that occurred at Sandy Hook Elementary school has created significant interest in both gun control and mental health. In this essay I will focus on the matter of mental health.
When watching the coverage on CNN, I saw a segment in which Dr. Gupta noted that currently people can only be involuntarily detained for mental health issues when they present an imminent danger. He expressed concern about this high threshold, noting that this has the practical impact that authorities generally cannot act until someone has done something harmful and then it can be rather too late. One rather important matter is sorting out what the threshold for official intervention.
On the one hand, it can be argued that the relevant authorities need to be proactive. They should not wait until they learn that someone with a mental issue is plotting to shoot children before acting. They certainly should not wait until after someone with a mental issue has murdered dozens of people. They have to determine whether or not a person with a mental issue (or issues) is likely to engage in such behavior and deal with the person well before people are hurt. That is, the authorities need to catch and deal with the person while he is still a pre-criminal rather than an actual criminal.
In terms of arguing in favor of this, a plausible line of approach would be a utilitarian argument: dealing with people with mental issues before they commit acts of violence will prevent the harmful consequences that otherwise would have occurred.
On the other hand, there is the obvious moral concern with allowing authorities to detain and deal with people not for something they have done or have even plotted to do but merely might do. Obviously, there is rather serious practical challenge of sorting out what a person might do when they are not actually conspiring or planning a misdeed. There is also the moral concern of justifying coercing or detaining a person for what they might do. Intuitively, the mere fact that a person could or might do something wrong does not warrant acting against the person. The obvious exception is when there is adequate evidence to establish that a person is plotting or conspiring to commit a crime. However, these sorts of things are already covered by the law, so what would seem to be under consideration would be coercing people without adequate evidence that they are plotting or conspiring to commit crimes. On the face of it, this would seem unacceptable.
One obvious way to justify using the coercive power of the state against those with mental issues before they commit or even plan a crime is to argue that certain mental issues are themselves adequate evidence that a person is reasonably likely to engage in a crime, even though nothing she has done meets the imminent danger threshold.
On an abstract level, this does have a certain appeal. To use an analogy to physical health, if certain factors indicate a high risk of a condition occurring, then it make sense to treat for that condition before it manifests. Likewise, if certain factors indicate a high risk of a person with mental issues engaging in violence against others, then it makes sense to treat for that condition before it manifests.
It might be objected that people can refuse medical treatment for physical conditions and hence they should be able to do the same for dangerous mental issues. The obvious reply is that if a person refuses treatment for a physical ailment, he is only endangering himself. But if someone refuses treatment for a condition that can result in her engaging in violence against others, then she is putting others in danger without their consent and she does not have the liberty or right to do this.
Moving into the realm of the concrete, the matter becomes rather problematic. One rather obvious point of concern is that mental health science is lagging far behind the physical health sciences (I am using the popular rather than philosophical distinction between mental and physical here) and the physical health sciences are still rather limited. As such, using the best mental health science of the day to predict how likely a person is likely to engage in violence (in the absence of evidence of planning and actual past crimes) will typically result in a prediction of dubious accuracy. To use the coercive power of the state against an individual on the basis of such dubious evidence would not be morally acceptable. After all, a person can only be justly denied liberty on adequate grounds and such a prediction does not seem strong enough to warrant such action.
It might be countered that in the light of such events as the shootings at Sandy Hook and Colorado, there are legitimate grounds to use the coercive power of the state against people who might engage in such actions on the grounds that preventing another mass murder is worth the price of denying people their freedom on mere suspicion.
As might be imagined, without very clear guidelines and limitations, this sort of principle could easily be extended to anyone who might commit a crime—thus justifying locking up people for being potential criminals. This would certainly be wrong.
It might be countered that there is no danger of the principle being extended and that such worries are worries based on a slippery slope. After all, one might say, the principle only applies to those deemed to have the right (or rather wrong) sort of mental issues. Normal people, one might say in a calm voice, have nothing to worry about.
However, it seems that normal people might. After all, it is normal for people to have the occasional mental issue (such as depression) and there is the concern that the application of the fuzzy science of mental health might result in incorrect determinations of mental issues.
To close, I am not saying that we should not reconsider the threshold for applying the coercive power of the state to people with mental issues. Rather, my point is that this should be done with due care to avoid creating more harm than it would prevent.
The Media, Gotcha Questions & Tacos
It has long been a common practice on the right to accuse the media of having a liberal bias. Sarah Palin added a new spin on this approach by popularizing the notion of the “gotcha” question. As might be imagined, politicians continue to avail themselves of the notion that the media is out to get them.
In some cases the media does act in ways that seem to indicate that certain folks are out to get politicians. For example, CNN’s John King started off a presidential debate by asking Newt about what his second wife had said about his alleged request for an open marriage. While Newt handed King his rump on a platter, Newt also launched into an attack on the media.
On the one hand, Newt made some legitimate criticisms about how the media folks tend to bring up matters that are salacious yet lacking in actual merit as news stories. In the case of Newt, his character is relevant. However, as Newt points out, the story of his infidelity is old news and bringing it up at the start of the debate does seem to be rather uncalled for. This does, as one might imagine, raise some interesting questions about media ethics in regards to the timing of stories as well as the focus the media folks place on certain stories.
On the other hand, the media did not make up the story-Newt did, in fact, behave in ways contrary to his own currently espoused morality. Newt’s claim that the media makes it difficult for decent people to run for office seems to be questionable in that the professional media merely reports what people do and, as such, decent people would have no such sordid tales in their background. For politicians to complain that the media folks are reporting what they do and say is comparable to Meletus’ anger at Socrates for making evident his failings. The misdeed lies not with the person who reveals the misdeed but with the person who commits it.
More recently, East Haven Mayor Joseph Maturo Jr. was asked by the press about the alleged harassment of Hispanics by members of the town’s police force. In reply to a very straightforward question about what he would do about the situation, he said he “might have tacos.” As might be imagined, this did not go over very well.
While he did say he took responsibility for his actions, he also blamed the media and accused the reporter of asking a “gotcha” question. However, the question hardly appears to be anything that would legitimately count as a “gotcha” question in that it is not loaded, overly complicated, confusing, or otherwise trap-like in content. Also, the media folks presented his claim in full context. If they had, for example, asked him what he would have for dinner and then edited that in as his reply, then he could justly accuse the media of being unfair. However, he was asked a straightforward question and his reply was presented in context. As such, the only one he has to blame for his words is himself. Perhaps the biggest gripe that politicians have with the media folks is that they so often make public what politicians actually say and do (“how dare they report what I said!”). That, however, does not seem to be anything unfair or unjust on the part of the media. Rather, that seems to be their job.
Reforming Congress
While congress has a rather low approval rating, the members of congress do not seem very inclined to do much to change this. One obvious reason is that most members of congress know that they will be re-elected despite the overall low approval ratings. As such, they have little incentive to change their behavior.
The folks in congress, like most politicians, have two main goals. The first is to get re-elected. The second is to profit from their office. Unfortunately, the chances of a member of congress being re-elected does not seem to be strongly connected to actual job performance. Rather, the main factors seem to be party affiliation, financial resources, the gerrymandering of the district, and political connections. This means that incumbents will tend to be re-elected. There have been, of course, some notable exceptions to this general rule. For example, some Tea Party candidates were able to get elected and, of course, Weiner’s actions cost his his seat in Congress. However, the electoral success of the Tea Party did not result in an improvement in Americans’ approval of congress-quite the opposite in fact. Part of this is no doubt due to the hyper-partisanship that marks today’s congress and has preventing the usual political process of compromise. Part of this is due to the fact that the Republicans seem to be devoted to beating Obama rather than actually doing what should be done for the good of the country. Part of this is also due to the fact that the Democrats seem to be unwilling to take decisive action. In any case, congress is doing a terrible job, yet we keep re-hiring most of them year after year. Or, more accurately, they are able to do what it takes to stay in office while, at the same time, not doing what it takes to be seen as actually accomplishing things.
I would like to make a few modest proposals.
First, I would suggest term limits. While the term limit on the presidency was set to keep a specific president from getting another term, term limits do seem to have some merit in that they enable more turnover and reduced the concentration (and hence abuse) of power. On the minus side, term limits would prevent the most experienced members from returning (although they could go on to other careers). However, the good of such limits would seem worth the cost.
Second, I would suggest somewhat longer terms for those in congress. This would allow them to be less locked into focusing on re-election and more focused on doing things.
Third, I would suggest an end to gerrymandering. While there are some arguments in favor of this practice, CNN’s recent piece on the matter shows that the harms of the practice seem to clearly outweigh the alleged benefits. The end of this practice would mean that the folks in congress would need to work harder to earn their re-elections.
Fourth, I would recommend that there be strict spending limits on campaigns and that these limits be set rather low. This would help offset the advantage of incumbents and would change the focus away from raising money (and also reduce the amount of corruption). Naturally, there would need to be a way to compensate for this-such as “free” air time for the candidates.
Fifth, I would also suggest strict limits on donations and the elimination of super PACS. Corporations would be able to donate, but this would also need to be limited and such donations would need to be a matter of public record. This would not interfere with free speech-after all, everyone would be able to express their views-they just would not be able to buy politicians. After all, if spending money is free speech, then simply buying politicians would seem to be free speech.
Sixth, I would suggest that all lobbying must be a matter of public record-the public has a right to know what their elected officials are being offered in return for their services. This does not impeded freedom of speech-after all, freedom of speech does not warrant a freedom to corrupt and bribe.
Seventh, strict restrictions need to be placed on how members of congress can profit from their offices. This would include limits on gifts and put an end to insider trading. I would even be for a wealth cap on members of congress (the excess would be contributed to the budget, preferably for things they vote for)-after all, they should lead the way when calling for sacrifices from the American people.
Does anyone have any other ideas?










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